Keeping us all safe
Information about Coronavirus (COVID-19)
As a healthcare provider our aim is to provide the safest environment for our customers and staff. Here's what we are doing to protect us all.
Social distancing
For the time being we are open by appointment only for you to choose glasses and sunglasses. We're only allowing one customer at a time into the store so that we are able to ensure that social distancing is observed. You will be served by one member of staff who will maintain a distance from you. We've added shielding around our equipment and our team will be wearing face shields.
Increased cleaning
By only serving one customer at a time we are better able to clean all touch-points and surfaces between appointments. Before you arrive we will have cleaned all surfaces, including glasses and sunglasses and we will be cleaning between every appointment. To help us with this we will ask you not to replace any products you touch onto our shelves, instead we will set them to one side and clean them after you leave. We might ask you to wash you hands and, of course, our team will be washing their hands more often and after every customer.
Taking the measurement we need to make your glasses
You will no doubt be used to your dispensing optician coming quite close to take measurements when fitting the glasses you've chosen. We've added shielding around our equipment and our team will be wearing face shields. We're also using new digital camera software to allow us to take the measurements we need from a distance.
Eye Exams
We have been advised that, for now at least, we must not perform eye exams. The practice is still available for essential, urgent or emergency consultation.
Social distancing
For the time being we are open by appointment only for you to choose glasses and sunglasses. We're only allowing one customer at a time into the store so that we are able to ensure that social distancing is observed. You will be served by one member of staff who will maintain a distance from you. We've added shielding around our equipment and our team will be wearing face shields.
Increased cleaning
By only serving one customer at a time we are better able to clean all touch-points and surfaces between appointments. Before you arrive we will have cleaned all surfaces, including glasses and sunglasses and we will be cleaning between every appointment. To help us with this we will ask you not to replace any products you touch onto our shelves, instead we will set them to one side and clean them after you leave. We might ask you to wash you hands and, of course, our team will be washing their hands more often and after every customer.
Taking the measurement we need to make your glasses
You will no doubt be used to your dispensing optician coming quite close to take measurements when fitting the glasses you've chosen. We've added shielding around our equipment and our team will be wearing face shields. We're also using new digital camera software to allow us to take the measurements we need from a distance.
Eye Exams
We have been advised that, for now at least, we must not perform eye exams. The practice is still available for essential, urgent or emergency consultation.
